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How to make a purchase:


The Puretone Online Trade Shop can be navigated by using the category buttons to browse by category of product or by using the seach bar to find individual items. Once you have navigated to a product you wish to purchase, click on the buy button, which will add the item to your online shopping basket. If you wish to add more than one of the item to your basket, change the quantity box next to the buy button from 1 to the quantity of your choice. Quantities can also be changed on the basket screen.

When using the search bar, products can be located using their name or by entering their unique Puretone order code. The search engine will display the first 20 entries for the term entered into the search bar. If you cannot find the item because of this, please enter a more specific term or product name into the search bar to bring the number of results returned to below 20. Once you have located the correct item in the search results page, click on the item name to link to that products page.

To view the contents of your basket, click on the view basket buttons on the right or top menu bars.

Once you have finished adding items to your shopping basket, click the checkout button to continue to the checkout screen where payment and delivery details can be completed.


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Customers with a Puretone account number can enter it at the checkout to have their purchases invoiced to their account. Simply type your account number in the box at the checkout that says Puretone Account Number, under Other Information. The order will then appear on your next account invoice.

Once you have entered your payment details and submitted them, we will process your order. If you made a mistake on the forms, please contact us via email or telephone as soon as possible to amend your order. A conformation email will then be sent to your email address. This is your receipt, please keep it for future reference. Once the order has been processed by us, we will send you a confirmation email confirming the dispatch of your goods. This forms a legal contact of sale.



Our online shop facility uses a secure server for transactions, so you can place orders with confidence. A small padlock will show in the bottom right corner of your browser when you reach the checkout. This means the page is SSL secured and your information is being protected.



Please read the following carefully if you are having problems using the Puretone Online Trade Shop:

In some cases, the settings of your web browser will stop the Puretone Online Trade Shop from working correctly. The most common problem experienced is not being able to add any products to your shopping basket and the shopping basket showing as empty. This is normally caused by the settings on your web browser, mainly with JavaScript being disabled, Cookies being disabled, or the security settings being set too high.

The Puretone Online Trade Shop needs Javascript and Cookies to be enabled for items to be added to the basket. Certain levels of security on Internet Explorer can also cause items not be added correctly. Please check your settings in your internet browser if you are experiencing problems with adding items to the basket.

In Microsoft Internet Explorer, these settings can be changed by clicking 'Tools' from the top menu, then clicking on 'Internet Options'. Please check the levels of privacy and security by clicking on the tabs at the top.

Also, when adding items to the basket, please make sure the quantity is set to 1 or above, overwise the item will not be added to the basket.

Cookies enable us to recognise your browser and provide the 'remember me' feature at the checkout and for the continue shopping button to remember the last page you visited before you entered the basket page. If cookies are not enabled in your browser, then this feature will not work. When using a shared computer, remember to logout when you are finished.


If you need assistance whilst using the online shop, click here to contact the webmaster.

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